General FAQ

Please email us to hello@studiosarai.com.au or use our Contact Form to enquire about commissioning a piece. We will send you our Price Guide with our standard artwork size options and information about the order process. We will assist you in choosing the right size for your artwork and work with you to bring your design vision to life.

Absolutely! You can even give us colour codes to match your wall paint for example, and we can incorporate it into into your artwork. 

Of course! Have a look at our Blog Post about how we navigate this process. It’s a beautiful way to add meaning and that extra bit of sentimental value to your custom artwork.

This depends on demand but we are usually booked out for at least 6-9 months. If you have a time critical project please let us know so we can try and accommodate this in our schedule.

All of our designs come with a heavy duty wire attachment that allows for both horizontal and vertical installation. All you need is a secure screw in the wall to hang your artwork. If you have plasterboard walls please always drill into beams or use drywall anchors.

We don’t recommend installing your artwork outside. If your artwork is completely sheltered from extreme temperature changes and moisture (sun and rain) you can hang your design outside, however, we do not hold any liability for damage caused by the elements.

We use whatever type of wood we can source, every piece we make is made of different types of soft and hard woods. We try to recycle as much timber as possible. This can be reclaimed wood from salvage yards, leftover building materials or repurposed furniture. We also use new wood that we purchase from hardware stores or specialised timber suppliers. 

We do! You can join our Wood Mosaic Beginners Workshop  with no previous woodworking skills required. Our Wood Mosaic Advanced Workshop  is for those who have completed the Beginners Workshop and would like to take their skills further to build more complex designs. We also offer a Business Workshop for Artists and Makers  in which we take you through every step of setting up  and managing your creative venture. This workshop consists of several modules from product photography and social media strategies to branding, pricing, bookkeeping and how to sell your art to your ideal customer. All workshops are online and can be done at your own pace.

Neither of us have studied Art or Design. Sarai has a BA in Language and Communication and Paul is a Chef by trade. We have both travelled the world for many years and the cultural experiences during those journeys have contributed to our desire to create a life where we can spend our days doing work that fulfils us.

We are both self taught. Sarai came across a picture of a wood mosaic online and simply tried to create a similar look. It took many trials and errors to refine the techniques we use today. Paul hit the ground running when he joined the business and he has been an incredible source of inspiration, pushing our work further and creating designs that are a lot more complex and detailed now. We are constantly working on perfecting our skills while launching new bodies of work on a regular basis.

Shipping and payment information

Yes, we ship internationally. Your shipping costs are calculated at the checkout. If you commission a design with us we will provide you with a detailed freight quote. Please use our Contact Form or email us to hello@studiosarai.com.au to enquire.

Australian orders usually arrive within 1-2 weeks. International orders usually take 2-4 weeks. We ship our orders once per week.

We don’t offer returns or refunds for our designs. However, if you are not satisfied with your artwork, please contact us so we can find a solution.

We take a 30% non-refundable deposit to put your order on the books and reserve your spot on our order list. The balance won’t be due until you have seen and approved the finished artwork. We offer direct bank transfer, credit card payments and Afterpay.

You can pay for artworks purchased from our online shop via direct bank transfer, credit card or Afterpay. Customs are usually paid via direct bank transfer, however, if you would like to use a credit card or Afterpay please let us know so we can arrange this for you.

Please contact us if there are any issues with your artwork so we can find a solution.

No. Due to the size and weight of our artworks PO Box or Locked Bag addresses are not accepted. 


Please note that measurements may vary slightly from indicated artwork sizes.

Grain, knots, holes or cracks in the timber pieces are part of the recycled and reclaimed materials we use and are incorporated intentionally in our designs. There may hence be variations in the look of each individual product as every piece comes with its own distinctive natural pattern of wood fibres.

Pieces are suitable for indoor use only. Studio Sarai holds no liability for any damage caused by heat or moisture if the artwork is installed outdoors.

Each artwork comes with a heavy duty wire attachment. For safety reasons we recommend drilling into brick or beams and using drywall anchors if mounting on plasterboard walls.

We don’t offer returns or refunds for our products, however, please contact us if there are any issues with your artwork and we will do our best to offer you a solution.